What happens next...and some Frequently Asked Questions

After your order has been placed

We will send an confirmation e-mail to both of your e-mail addresses you registered with us. Check that everything is correct, and if there are any mistakes, you can log back into your account and make any neccessary changes

Making changes / Cancelling your order

You can log back in to change or cancel your storage order up to 24 hours before we are due to deliver boxes/collect your order. After this time, if you wish to cancel you will need to send us an e-mail or give us a call.

If you want to change your order on the collection day, or don't use as many boxes as you ordered, don't worry! You can also change your order with the delivery team when they arrive, and please return any unused standard boxes or else there is a charge of £5 for any unreturned, unused boxes.

Drop-off Day

If you have requested to store standard boxes, we'll come on the day you selected and drop them off, along with a free roll of packing tape for you to complete and hand back to the Big Space staff when they collect your items. Just to note, standard boxes are 19" x 13" x 12" (49cmx33cmx31cm)

Collection Day

Then, on the day of your collection, we will give you a call on your mobile number 5-30 minutes before we arrive, to make sure you're ready and you're at home. Please make sure you have your boxes ready by 9am on the day of collection, as we could arrive at any time during the day.

On busy days (last week of term), we may not arrive until as late as 10pm. You can always give our delivery team a call on the day of your collection and they should be able to give you a more accurate arrival time. The number for your delivery team is in your order confirmation e-mail

Payment

When we collect your items, you need to pay in full, either with cash or by cheque. We do accept payment via Debit or Credit card, but there is a 10% surcharge on all card payments to cover our handling and costs (minimum £10). Please make all cheques payable to The Big Space. You will be given a receipt - please keep this safe as this is your proof of storage.

Enjoy your holidays!

Now you can relax - your items are now safely in storage! We will e-mail you in August to arrange re-delivery dates but don't worry, these will be at the start of term/Freshers Week, so you won't be left without your stuff.

Frequently Asked Questions...

• What happens when I order online?
• Do you take credit/debit cards as payment?
• What methods of payment do you take?
• What if I decide to store more/less items after ordering?
• Where do you collect and deliver to?
• How much weight can our boxes take?
• If I don't use all the standard boxes I order, can I return some without being charged for them?
• What if I need access to my stuff before the start of term?
• What if I want to store my stuff for more than just the summer?
• Do I have to label the boxes?
• Do I have to fill out an inventory on the side of my box?
• I have a portable T.V. / Hi Fi System to store. Can I pack it in the original box?
• Can I store items ealier than the summer, or for a longer period than the summer?
• Where will you store my belongings?
• Why are you so much cheaper than the other companies?

Q : What happens when I order online?

A : When you place your initial order, we send you an order confirmation by e-mail which details your final price. We will then come to collect your items on the date you have chosen, which is when we take full payment for the storage, by cash, cheque or card.

Q : Do you take credit/debit cards as payment?

A : Yes, we now take payments by Debit or Credit card. However, to cover our costs we charge a 10% surchage on all card payments (minimum £10). We recommend you pay via cash or cheque to avoid this.

Q : What methods of payment do you take?

A : We accept cash, major credit/debit cards and UK (Sterling) cheques. Payment must be made in full when the items are collected for storage. All cheques should be made payable to The Big Space.

Q : What if I decide to store more/less items after ordering?

A : When you order, you are given a price for the amount you want to store. If this changes, don't worry. When we collect your items, we will recalculate how much your storage will cost if change your order. The final amount you are charged is on the receipt that you are sent by the collection team.

Q : Where do you collect and deliver to?

A : If you are in a halls of residence, then we will collect and deliver to the front door or lobby area of the hall in question, and we will call you to let you know when we are due to arrive (5-30 minutes before). If you live in a private residence, we collect and deliver to the main front door of your house, and if this is in a block of flats or a tenement, then we may only deliver/collect to the main front door or reception.

Q : How much weight can I store in a box?

A : All boxes have a maximum weight allowance of 20kgs. Suitcases/Bags have a max of 20kg, and trunks can have a max weight of 30kg. If the collection team feel that your boxes have been over packed, they will ask you to use another box to lighten the load. This is for your benefit as an over loaded box will damage much easier, and is more likely to tear.

Q : If I don't use all the standard boxes I order, can I return some without being charged for them?

A : If you order too many standard boxes, and find that your belongings fit into less boxes than you expected, we will take back any unused boxes and subtract them from the price of your order. However, as an extreme example, if you order 10 boxes, and only use 5, this may mean that we have to charge you for the box cost (£5 per box) - please don't order far far too many boxes! If in doubt, order 1 box more if you think you might possibly need it, it's not a problem to return one unused.

Q : What if I need access to my stuff before the start of term?

A : Early collection is detailed in the Terms and Conditions, which are available online.

Q : What if I want to store my stuff for more than just the summer?

A : If you want to store your items for more than just the summer period then this can be arranged - please see long term storage for more details.

Q : Do I have to label the boxes?

A : Yes, just write your name on the top of the box in a black marker pen. The boxes have areas on which to write, and are clearly marked. We will also label your items with your customer number when we come to collect them.

Q : Do I have to fill out an inventory on the side of my box?

A : We are required by our insurance company to keep a record of what our customers have stored. If a company claims to insure your belongings over the summer, but they don't ask what is included in your possessions, they will not be insured. On the side of the box, please just write a brief description of what's in the box, highlighting any expensive items.

Q : I have a portable T.V. / Hi Fi System / Computer to store. Can I pack it in the original box?

A : Yes, by all means. Any box that is below 20"x20"x20" in dimensions (or volume) will be classed as a large box, anything over this will be classed as extra large (up to a maximum of 25"x25"x25"). If you want to store something bigger than 25"25"25", please contact us here to get a quote for your item.

Q : Can I store items ealier than the summer, or for a longer period than the summer?

A : Yes, we offer this service. Please click here to contact us, and ask us for a quote for your storage.

Q : Where will you store my belongings?

A : In a storage facility close to your university. Each facility is fitted with CCTV, RedCare alarm systems, security lights, and high security perimeter fencing. We do not give out the exact location of our storage unit on this website for security reasons.

Q : Why are you so much cheaper than the other companies?

A : We are very proud to be THE cheapest storage for students in St Andrews. The Big Space was founded by students from St Andrews, and they knew how much money you have left after a year of bopping, boozeday Tuesday and heading over to Dundee clubs, so we need to make sure we're affordable!

This list has most of the common questions asked by customers, but if your question is not answered above please click here to contact us.