Student?
We store your things for the summer.
We are Scotland's most trusted storage company.

We'll send you an e-mail in August to your e-mail address that you registered with on our site. When you get this, you can log back into your account and choose your date for re-delivery. We recommend that you do this as soon as you receive the e-mail, as we have limited slots on each date for returning items and once the date is full no more items can be brought back on that date.

Our collection and delivery areas are detailed on our site. We can collect/deliver within each area, however there will be a charge if you want your items delivering to a different town/city from where they were collected.

Of course. Just bring the unused boxes to us when we come to collect your items and you can return them with no charge.

Payment is due on collection of your items, either in cash or by debit/credit card. Payment by card will incur a charge, which is detailed in our terms and conditions. We do not take cheques.

On a standard box, you can write your name on there, we have provided a section on the box for this! On other items, you do not need to label them, but we advise you write your name on all items if possible. When we collect your items, we label them ourselves so we can find them in our warehouse.

We ONLY provide the standard sized boxes, if you wish to use other sized boxes then you need to supply these yourself. Only the standard box that we provide is charged at £1 per week, all other boxes are charged as shown on our 'Prices' section.

Each university has a 'Standard Storage Period', which is the median length of time someone stores their items for. All customers are charged for this period - for example St Andrews customers are charged for 18 weeks.

For halls of residence, we collect and deliver items back to the reception areas only. For private residences, we collect/deliver your items from the ground floor/entrance of your block (if in a flat) or the hallway/ground floor of your house. Collection or delivery from/to anywhere other than this will result in a charge.

Once you've placed an order, you have the opportunity to save £10 on your order for every new customer you refer (they also save £10!). Simply share the link you receive when your order is placed with your friends! To get a discount, your order must be over £50, as must any orders on your referral link.

You must tape up the top AND the bottom of your boxes - we see a number of people who don't put any tape on the bottom of their box, and this can lead to their items falling out when the boxes are moved. Also, the box must close properly and the flaps on the top and bottom must meet - if you've overpacked the box so that you can't close it properly this will be charged at £20 per box.

We have a number of fees that are payable by customers as shown below: - Failed/Missed Collection: £30 - Overweight Item: Moved to next category of pricing or £20 charge - Overpacked Item: £20 - Late Fee (non payment of invoice after 14 days of issuing): £40 - Failure to return boxes: £10 per box - Cancelling order after boxes delivered: £10 per box, £5 per roll of tape.

We accept all forms of card payment. There is a charge for card payments, that is detailed in our terms and conditions. This is to reflect the cost to ourselves in processing the payment.

Unfortunately we do not accept cheques as payment, however we do take credit/debit cards, and cash on collection.

After we've collected your order, your items will be safely stored until September. In August, we'll send you an e-mail asking you to book in your re-delivery. At this stage, you can enter your new address and select a date for us to bring your items back!

Not to worry! Simply have everything that you want to store ready for your collection day. Our collection team will calculate your order cost when they arrive to collect your items. If you need more standard boxes, reply to your order confirmation with the number of extra standard boxes you need - if we can, then we’ll bring you more!

We can either store your items until you return, we can deliver them to a friend at the same university, or we can have them shipped to your new location. Please contact us by e-mail to arrange this, and we'll be able to quote you a price for your desired option.

This is fine - please send us an e-mail informing us of this, and we’ll be able to arrange this and quote you a price for the longer period of storage. There may be a charge for delivering the items, depending on your return date.

We generally deliver items back during Freshers Week, if you wish to arrange early delivery then please get in touch. Sadly we can't always offer early delivery as we are working at other universities throughout the summer.

This is quite hard to answer, but we are asked this all the time so we'll try! Generally most people take between 8-12 standard boxes, alongside their own items. If you don't use all our boxes you can return them and you won't be charged for them - so order 1-2 more than you think you might need! If boxes aren't returned, they are charged at £5 per box.

Each box / item that you store with us is insured for £100 - please see the terms and conditions for the exceptions to this. You can increase the level of insurance on a particular item by paying a small charge, please mention this to the collection team when they arrive and they can calculate it for you.

Our drivers will be with you between 8AM-6PM on the day you have chosen for your delivery or collection. On particularly busy days, we may arrive after 6PM and we will give you notice of this via a call, e-mail or text message beforehand so you don't have to wait for us.

Yes, you can book a 2 hour window but there is a charge of £40 as we need to send a separate driver just for your items. If you'd like to book this, you can e-mail our team at info@thebigspace.co.uk with your details and the times you want to book (i.e 11AM-1PM). The cost of this will be added to your total storage cost.

No, you can leave the items with a friend or in a safe place and we can collect them from there. We can then send you a payment request via e-mail and you can pay this using a debit or credit card. Please advise our team if you wish to do this by e-mailing them on info@thebigspace.co.uk

Each area has set dates for free collection and delivery of items. Free collection is offered typically during the end of the summer term, and free delivery is available during most of Freshers Week the following term. Outside these dates, there is a small charge for delivery or collection to reflect our costs in sending out a van for a small number of tasks.